Returns & Exchanges

At OZI4X4 AUSTRALIA, we want you to be completely satisfied with your off-road equipment and accessories. If your purchase isn't quite right, we offer a straightforward return process within 30 days of delivery for peace of mind.

1

Initiate Your Request

Contact our customer support team via email with your order number and clear photos of the item to begin the return authorization process.

2

Prepare the Package

Ensure the product is in its original, unused condition and securely packed in the original OZI4X4 packaging, including all bolts, brackets, and manuals.

3

Ship to Warehouse

Affix the provided return authorization label and drop the package off at your nearest authorized courier point for transport back to our facility.

4

Inspection and Refund

Once our technicians verify the item's condition, we will process your refund or store credit within 5-7 business days to your original payment method.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing