Frequently Asked Questions
Everything you need to know about your 4x4 equipment and orders.
What are your shipping rates and delivery times?
We offer competitive shipping rates across Australia. Delivery times vary depending on your location and the size of the item, but most orders are processed within 1-2 business days with transit times ranging from 3-7 business days.
Do your products come with a warranty?
Yes, all OZI4X4 products come with a standard manufacturer warranty. The duration varies by product category, typically ranging from 12 to 24 months, covering defects in materials and workmanship.
Can I pick up my order from your warehouse?
Yes, we offer a Click & Collect service from our Sydney warehouse. Please select the 'Local Pickup' option at checkout and wait for a notification that your order is ready before arriving.
What is your return policy for change of mind?
We accept returns for change of mind within 14 days of delivery, provided the item is unused, in its original packaging, and in resaleable condition. Please note that return shipping costs and a restocking fee may apply.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and flexible buy-now-pay-later options including Afterpay and Zip Pay to make your purchase easier.
Do you offer professional installation services?
While we primarily supply parts, we have a network of recommended fitters. We suggest contacting us directly for advice on installation or to find a professional installer in your local area.